1.For unused and non-expired products, please proceed to apply for a refund on the official website.
2.Products that have been verified and used cannot be returned or refunded.
3.The system does not provide the functionality to modify orders. If you wish to change the number of items, you will need to cancel the ticket and place a new order.
4.Electronic tickets purchased on this website must be used within the specified validity period. Refunds will not be provided for expired tickets. If you still have unused tickets within the validity period and need to request a refund, please follow the refund application process below:
Refund Application Process:
- Log in to the "Member Center" after logging in; if you placed an order as a guest, please click on "Visitor Orders."
- Enter the "My Orders" page.
- Find the order for which you need to apply for a refund.
- Click the "Request Refund" button to complete the refund application for that order.
Welcome to the Xpark online ticketing website (referred to as "this service"), which provides various services in accordance with the terms of service. By using this service, you indicate that you have read, understood, and agreed to all the contents of the terms of service. If you do not agree, please do not use this service. Additionally, when you use specific features of this service, additional terms of service or related provisions may be announced depending on the nature of that specific feature. When you use that specific feature, the additional terms of service or related provisions announced separately become part of the terms of service.
To register as a member, you must be a natural person over the age of 20. If you are under 20 years old, your legal actions must have the consent of your legal guardian. Your parent, mother, or guardian must read and agree to this consent form before you can register as a member of this service and use or continue to use this service. When children under the age of twelve use this service, their parents (or guardians) should accompany them throughout. For adolescents over twelve and under twenty, parents (or guardians) should also consider whether to give consent. When you use or continue to use this service, it is presumed that your parents (or guardians) have read, understood, and agreed to all the contents of the terms of service and any subsequent modifications.
1. Use of the Service
In addition to complying with the provisions of these terms of service when using this service, you agree to comply with all applicable laws and agree not to engage in activities that harm the rights of others, including but not limited to the following activities:
Impersonating others or falsifying identification information.
Providing false personal information, incomplete or controversial personal information, or misleading information.
Using forged, altered, unlawfully obtained, or any credit card number without the consent of the cardholder for transactions.
Uploading, posting, publishing, or storing any information that infringes on the reputation, privacy, copyright, intellectual property rights, and other rights of others.
Uploading, posting, publishing, or storing any false, defamatory, insulting, threatening, offensive, against public order and morals, criminal, or otherwise unlawful information.
Uploading, posting, publishing, or storing any messages or files containing computer viruses, malware, or any code or other information that disrupts, damages, or limits the functionality of computer software or hardware.
Acts that disrupt and interfere with the operation of the service system, or collecting personal information of others without consent, including but not limited to email.
Violating confidentiality obligations under laws or contracts.
Other acts that violate legal regulations.
2. Your Registration Obligations, Service Account, and Password Security
In order to use this service, you agree and promise to provide correct and complete information about yourself in accordance with the registration process of this service, and to maintain and update this information to ensure that it is correct, current, and complete. If you provide any incomplete, incorrect, or false information, this service has the right to suspend or terminate your account and refuse your use of all or part of this service. After completing the registration process of this service, you will receive an account and password. This account is non-transferable, and you are solely responsible for all activities using this account. You are responsible for maintaining the confidentiality and security of this account and password. If you suspect that your account has been stolen or if there are any other security issues, you must immediately notify this service.
3. Your Content
Any data you upload, input, or provide to this service remains owned by you or your authorizer. However, by uploading, inputting, or providing any data to this service, you agree to authorize this service to use, modify, distribute, reproduce, or publicly display such data as necessary for the purpose of providing this service, and to sublicense these rights to others within this scope. If you do not have the legal right to authorize others to use, modify, distribute, reproduce, or publicly display certain data and to sublicense these rights to third parties, please do not upload, input, or provide such data to this service. You also guarantee that the use, modification, distribution, reproduction, public display, or sublicense of such data by this service will not infringe on the rights of any third party. Otherwise, you shall be liable for damages to this service.
4. Service Changes and Termination
You agree that this service reserves the right to modify, restrict the use of, temporarily or permanently suspend the provision of this service (or any part thereof) at any time without notice. This service shall not be liable for any consequences arising from the modification, restriction of use, temporary or permanent suspension of the provision of this service, and you have no right to demand any compensation from this service for modifying, restricting the use, temporarily or permanently suspending the provision of this service.
5. Notice of Online Transactions
After members complete the online ordering process, this company will automatically send you a notification email, which only indicates that the company has received the order information. However, it does not mean that the transaction has been completed. The company reserves the right to accept the order or not. Members can check the shipping status on this website. When members complete the ordering process using this service, they are deemed to have made an offer to purchase and agree to the terms and conditions or restrictions stated on the webpage. If there are any changes to the personal information (such as address, phone number, etc.) retained by members after ordering, members should update them online immediately
"Taiwan Yokohama Hakkeijima Official Website" (hereinafter referred to as "this website") is dedicated to safeguarding your and this website's data security. In accordance with the spirit of the Personal Data Protection Act, the following website security policy has been formulated to explain the practices of this website in terms of information security.
1. Scope of Privacy Protection Policy:
The content of the privacy protection policy includes how this website handles personal identification information collected when you use the website's services. The privacy protection policy does not apply to related linked websites outside of this website, nor does it apply to personnel not commissioned or involved in the management of this website.
2. Purpose, Method, and Scope of Data Collection:
◆ Period, Region, Object, and Method of Personal Data Utilization:
◆ When you visit this website or use the functional services provided by this website, we will request necessary personal information based on the nature of the service, and process and utilize your personal information within the specific purpose scope; without your written consent, this website will not use personal information for other purposes.
◆ When you use interactive functions such as service mailboxes and surveys on this website, we will retain the information you provide, including name, email address, contact information, and usage time.
◆ During your use of products and services on this website, data may be used globally for the following purposes: customized advertising and webpage content you see, meeting your requirements for products and services, improving products and services, customer contact, conducting research, and providing market analysis or business reports involving non-specific personal data for internal and external customers.
◆ To provide accurate services, we will conduct statistical analysis of the collected survey content. Statistical data or explanatory text of the analysis results will be presented. Besides internal research purposes, we may publish statistical data and explanatory text as needed, but without involving specific personal data.
3. Data Protection:
◆ The main servers of this website are equipped with firewall, antivirus systems, and other related information security devices and necessary security measures to protect the website and your personal data. Strict protection measures are adopted, and only authorized personnel can access your personal data. The relevant personnel handling the data all sign confidentiality agreements, and those who violate confidentiality obligations will be subject to relevant legal sanctions.
◆ If it is necessary to commission relevant units of this website to provide services due to business needs, this website will also strictly require them to comply with confidentiality obligations and take necessary inspection procedures to ensure their compliance. The same strict requirements apply when commissioning other units to provide services.
4. Related Links Outside the Website:
The webpages of this website provide links to other websites. You can also enter other websites by clicking on the links provided by this website. However, the privacy protection policy of this website does not apply to linked websites. You must refer to the privacy protection policy of the linked website.
5. Policy on Sharing Personal Data with Third Parties:
This website will never provide, exchange, rent, or sell any of your personal data to other individuals, groups, private companies, or government agencies unless there is a legal basis or contractual obligation. Circumstances under which such sharing may occur include but are not limited to:
◆ With your written consent.
◆ As required by law.
◆ To prevent risks to your life, body, freedom, or property.
◆ Cooperation with government agencies or academic research institutions for statistical or academic research based on public interest, where the data is processed by the provider or collected in a manner that does not identify specific individuals.
◆ When your behavior on the website violates the terms of service or may harm or hinder the rights and interests of the website and other users, and the website management unit deems it necessary to identify, contact, or take legal action by disclosing your personal data.
◆ To benefit your interests.
When this website commissions vendors to assist in collecting, processing, or utilizing your personal data, it will fulfill its supervisory and management responsibilities over the outsourced vendors or individuals.
6. Use of Cookies:
To provide you with the best service, this website will place and access our cookies on your computer. If you do not wish to accept cookies, you can set the privacy level in your browser's settings to high, which will reject the writing of cookies, but may cause some functions of the website to not operate properly.
7. Amendment and Consultation of Privacy Statement:
The privacy protection policy of this website will be amended as needed and the revised terms will be published on the website. If you have any questions about your privacy on this website, please contact Taiwan Yokohama Hakkeijima Co., Ltd. by mail at 105 Chun De Road, Zhongli District, Taoyuan City, Postal Code 33743, Taiwan Yokohama Hakkeijima Co., Ltd.
In order to provide you with the best personalized and real-time service, this website uses "cookies" to record and access your browsing information. By using this website, you are consenting to the use of cookies. For more information, please refer to Cookie Policy。